Frequently Asked Questions

How does payment capture work?

Stripe charges the total (game cost + 15% booking fee) at the scheduled session start time. You can withdraw from a session or leave a campaign up to 10 minutes before the session starts. After that window closes, charges are handled by the storyteller’s posted policy.

Is there a minimum price for paid events?

Paid events must list a minimum of $5.00 to ensure storytellers can cover their costs. Storytellers can also run free-of-charge campaigns, which skip scheduled charges.

Can I update my payout details?

Storytellers must keep their Stripe onboarding current inside their dashboard so payments can flow without interruption.

What happens if a storyteller changes my booking quantity or price?

For future sessions, storyteller changes update the pending booking and send the player an in-app system message. Pricing is locked once a payment has processed or the session has started.

What happens if minimum players are not met?

No capture occurs until the storyteller publishes the event with enough seats filled. Refunds or cancellations after capture are managed by the storyteller, with the platform retaining the 15% booking fee.

What is the difference between a campaign and a session group?

A campaign is the main listing players discover and book into. A session group is one running table or schedule inside that campaign, which lets a storyteller run the same campaign on different days, for different groups, or for different audiences.

How do I create a campaign?

Storytellers create campaigns from the campaign builder, save them as a draft, and are taken straight into the edit screen so they can keep refining the listing.

Can I edit a campaign later?

Yes. The create and edit screens use the same builder, so you can return to update the title, artwork, pricing, safety setup, Session Zero assignment, prep notes, and other campaign details at any time.

What do I need before a campaign can be published?

Published campaigns need the core listing fields filled in, including title, format, game system, blurb, description, language, themes, player age range, player experience level, artwork, content warnings, safety tools, and a linked Session Zero template. Paid campaigns also need session pricing and an active Stripe connection before publishing.

Can storytellers run free campaigns?

Yes. RPG Finder supports both paid and free-of-charge campaigns. Paid campaigns use scheduled Stripe payments, while free-of-charge campaigns use the same campaign and approval tools without charging players.

Can I add a game system that is not listed yet?

Yes. The campaign builder includes an add-a-system flow where you submit the system name and publisher, then the builder selects that system for the form.

Can one campaign run multiple groups or play days?

Yes. Sessions are organised into named session groups, so one campaign can support separate tables, days, or crews with their own schedule, players, and chat thread.

What can I manage in the Session Manager?

The Session Manager handles a session group’s name, player limits, start and end time, repeat cadence, cutoff window, instant booking, prep materials, game style, AI-content disclosure, listing visibility, and optional Discord role ID.

What scheduling options are supported?

Session groups support weekly, bi-weekly, monthly, and custom recurrence. Custom schedules can be daily, weekly on a chosen weekday, monthly on a calendar day, or monthly on a weekday pattern such as the second Tuesday.

Can I add, move, or delete sessions later?

Yes. The Sessions tab can add more future sessions using the group’s saved cadence, and individual future sessions can be rescheduled or deleted. Past sessions can no longer be edited, and deleting a whole session group requires future sessions to be cleared first.

Do players always need approval to join?

Not always. Session groups can be marked as instantly bookable. Otherwise, join requests appear in the Players tab where the storyteller can approve or decline them.

What happens when a join request is approved?

Approving a paid join request schedules that player into the group’s future sessions and creates their pending payments. Free or no-charge groups use the same approval flow without charging the player.

Can storytellers add or remove players manually?

Yes. The Session Manager can add a player into selected future sessions or the whole future run, and it can also remove or ban a player from the group. Removing a player clears their future participation for that session group.

What is the Session Zero tool for?

Session Zero is built to move repeated onboarding questions out of live table time and into a curated pre-join form. Storytellers can collect player expectations, boundaries, comfort levels, play preferences, and other setup details before the first session so the actual Session Zero can spend less time on admin and more time on alignment, safety, and play.

How flexible is the Session Zero builder?

Storytellers can start with a blank template or import the sample template, then create their own sections, add questions, reorder them, rename the template, update descriptions, and preview exactly what players will see. That makes it practical to keep a lightweight universal form or build more curated onboarding flows for different styles of game.

Can one storyteller have one template or many?

Yes. A storyteller can keep a single default Session Zero template or build as many separate templates as needed for different game systems, tones, campaign types, or audiences. Each campaign links to one active Session Zero template at a time, but the storyteller can maintain a larger template library and switch assignments later.

Is Session Zero required for every campaign?

A campaign needs a linked Session Zero template before it can be published. That requirement ensures every live campaign has an onboarding and safety intake flow attached before players join.

When do players fill out the Session Zero form?

Players can access the form once they have campaign access through the join or booking flow. The form is split into sections, required answers are checked before moving forward, and players can come back later to review or edit their responses.

Can storytellers review player responses?

Yes. Storytellers can open a player’s saved Session Zero responses from the campaign management flow, which gives them a quick way to review onboarding answers before approving players, preparing the first session, or following up on safety and expectation questions.

Can templates be reused across multiple campaigns?

Yes. Templates are designed to be reused across campaigns, and a linked template stays protected from deletion until the storyteller reassigns that campaign to a different Session Zero template. That lets storytellers keep one reliable default, while still building custom versions for specific games when needed.

Can I message one player directly from the Session Manager?

Yes. The Players tab can open a direct in-app conversation with an individual player, which is useful for payment questions, approvals, or follow-up without messaging the whole group.

What are Group Messages?

Each session group has its own Group Messages tab. Messages sent there go to the in-app group conversation for that group, so different tables or days stay separated inside one campaign.

Do schedule changes notify players?

Yes. When a storyteller reschedules a future session, the group conversation receives a system message showing the previous date and time and the updated schedule.

Will players be told when their request is approved or declined?

Yes. Approval and decline actions generate in-app system messages so players can see whether their join request or booking quantity change was accepted.

How does Discord integration work for storytellers?

Storytellers can save a Discord webhook in Integrations. When a session group is published, RPG Finder can post that announcement to the saved webhook, and active webhooks also support weekly upcoming-session posts for published games. If a Discord Role ID is set on the session group, those Discord posts can include a role ping for that table.

Can I change my email?

Yes. Update the email in your profile; the change only applies after clicking the verification link sent by Brevo so we always email the verified address.

How do I stop weekly or daily reminder emails?

You can toggle reminder and summary emails in Account Notifications. Those emails also include an unsubscribe link that lets you opt out in one or two clicks. Transactional emails about bookings, payments, and security still send when required.

Do I need to verify my email to log in?

Yes. The login page surfaces a “Resend verification email” link when trying to sign in before verification.

Where are my World Builder files stored?

World Builder documents and assets are stored in secure object storage so they are available across devices. Deleting a world or deleting your account removes those files, subject to legal or tax retention rules.

World Builder keeps maps, lore, notes, images, PDFs, and prep material together in one connected tabletop RPG workspace.

How do I report issues or contact staff?

Use the Support page to reach admin, submit bug reports, or signal abuse.

What if I get banned?

Bans are reviewed by admins. You may appeal through the Support form, providing your user details and the reason you believe the ban should be lifted.